{"id":35,"date":"2023-09-08T10:55:01","date_gmt":"2023-09-08T10:55:01","guid":{"rendered":"https:\/\/guosoftware.com\/?page_id=35"},"modified":"2023-09-26T07:48:18","modified_gmt":"2023-09-26T07:48:18","slug":"sla","status":"publish","type":"page","link":"https:\/\/guosoftware.com\/?page_id=35","title":{"rendered":"SLA"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Service Level Agreement (SLA) for Bitbucket Squash Button plugin<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"1\">\n<li>Service Availability:\n<ul class=\"wp-block-list\">\n<li>The Bitbucket Squash Button plugin will strive to maintain a minimum uptime of 99% during normal operation, excluding scheduled maintenance periods.<\/li>\n\n\n\n<li>Scheduled maintenance windows will be communicated to users in advance, whenever possible.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Support Response Time:\n<ul class=\"wp-block-list\">\n<li>Support requests related to the Bitbucket Squash Button plugin will be acknowledged within 24 hours of receipt during regular business days.<\/li>\n\n\n\n<li>The initial response will include an estimated time for issue resolution or further communication for complex cases.<\/li>\n\n\n\n<li>Critical issues affecting the functionality of the plugin will be given the highest priority.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Bug Fixes and Updates:\n<ul class=\"wp-block-list\">\n<li>The Bitbucket Squash Button plugin will receive regular updates and bug fixes to ensure compatibility with the latest Bitbucket Server versions and address reported issues.<\/li>\n\n\n\n<li>Bug fixes for critical issues that impact the core functionality of the plugin will be prioritized and resolved within a reasonable timeframe.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Data Security and Privacy:\n<ul class=\"wp-block-list\">\n<li>The Bitbucket Squash Button plugin will handle user data in accordance with industry best practices and applicable privacy laws.<\/li>\n\n\n\n<li>User data collected by the plugin will not be shared with third parties without explicit user consent.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Service Outages and Remedies:\n<ul class=\"wp-block-list\">\n<li>In the event of a service outage or significant disruption to the functionality of the Bitbucket Squash Button plugin, reasonable efforts will be made to restore service promptly.<\/li>\n\n\n\n<li>If an outage persists beyond a defined period, users may be eligible for partial refund or extension of the subscription period, as determined by the plugin developer.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Service Level Agreement (SLA) for Bitbucket Squash Button plugin<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":12,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/guosoftware.com\/index.php?rest_route=\/wp\/v2\/pages\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guosoftware.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/guosoftware.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/guosoftware.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/guosoftware.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=35"}],"version-history":[{"count":0,"href":"https:\/\/guosoftware.com\/index.php?rest_route=\/wp\/v2\/pages\/35\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/guosoftware.com\/index.php?rest_route=\/wp\/v2\/pages\/12"}],"wp:attachment":[{"href":"https:\/\/guosoftware.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}